FAQ

Thanks so much for placing an order with us! Please email ask@deltamei.com at your earliest opportunity so we can adjust the address before it's shipped out!

No problem! Please contact us at ask@deltamei.com and we will be happy to adjust to shipping or find an alternative mode of getting you your new products!

At the moment we ship within Canada, but we are looking to expand to the states soon!

In Canada we have a flat rate of $9.00 for standard shipping, and free shipping for orders over $65!

We aim to have your order shipped within 1-2 days of the order being place. You will receive a shipping confirmation email once your order is shipped.

All orders are shipped from Coquitlam BC, and timeline of your package arriving is dependent on distance and the courier. Our estimated timeframe within BC is 2-3 days, and outside of BC is 3-7 days.

To ensure the product maintains it's integrity we recommend to use all products within 12 months of opening, this is due to the natural nature and use of no synthetic preservatives.

Keep the product in a cool dry place away from direct sunlight. Please keep away from water, moisture or foreign substances and ensure that the lid is tightly sealed.

No, never! Just kind humans ;)

Yes, currently our whole skincare line up is vegan.

While some of our products do not contain nut oil, our facility is not nut free. We cannot guarantee no contamination. As always if you still want to purchase we suggest to patch test any new products, to ensure the products work well with your skin and are a good match.

At this time as we do not offer returns. If you do have any issues with your products please reach out to us at ask@deltamei.com.